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Feb 2020

110 votes, average : 4.0 sur 5 110 votes, average : 4.0 sur 5 110 votes, average : 4.0 sur 5 110 votes, average : 4.0 sur 5 110 votes, average : 4.0 sur 5 (110 votes, average : 4.0 / 5)

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Version 5.1 Device iPad & iPhone Compatibility iOS 11.0 + Size 11 MB Price Free

Download on theApp Store

Application activity
15 Feb 2020UpdateVersion 5.1
07 Feb 2020UpdateVersion 5.0.1
06 Dec 2019UpdateVersion 5.0
08 Nov 2019UpdateVersion 4.2.4
28 Oct 2019UpdateVersion 4.2.3
21 Sep 2019UpdateVersion 4.2.2
09 Sep 2019UpdateVersion 4.2.1
08 Jul 2019UpdateVersion 4.2
21 May 2019First price detectedFree
26 Apr 2019UpdateVersion 4.1.8
Show more changes
10 Jan 2011Release
Screenshots iPad iPhone
  • Cisco Technical Support
  • Cisco Technical Support
  • Cisco Technical Support
  • Cisco Technical Support
  • Cisco Technical Support
  • Cisco Technical Support
  • Cisco Technical Support
  • Cisco Technical Support
  • Cisco Technical Support
  • Cisco Technical Support
Description
Cisco Technical Support simplifies network maintenance and saves you time by providing tools to help troubleshoot issues, research products, update & create Cisco Service Requests, track RMAs, and manage your install base anywhere, anytime!

What’s New in 5.1
• Bug fixes and minor improvements

Basic features available to all users:

• Engage with fellow networking professionals, ask and answer questions through the Cisco Support Communities
• Access to product-specific support content for over 7,000 Cisco products
• Access to over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers
• PSIRT (Security Advisories), End-of-Life and Field Notice mobile push notifications
• Cisco Reseller Locator found in Tools
• Bookmark your favourite RSS Feeds, and Video Channels - Available in "My Shortcuts"
• Save content with Pocket (Read-It-Later) service. Go to http://www.getpocket.com/ to learn more about setting up an account


Advanced features available to Cisco Support Contract Owners:

Service Requests & RMAs:
• View, Edit and Create Service Request and track RMAs
• Access to all case notes, and attachments (txt, pdf, xls, ppt, doc, and image file types)
• 30 Day history of Service Request related mobile push notifications found in "My Notifications"
• Receive Service Request updates via mobile push notifications
• Direct access to your TAC Engineer, On-Site Contact, and Field Engineer via phone or email
• Bookmark urgent Service Requests for easy reference from "My Shortcuts"
• Single tap to request case updates, case closure, and reopen cases

Service Contract & Product Coverage Information:
• View contract information and set-expiration reminders prior to their expiration with "My Contracts"
• An embedded bar code scanner makes it easy to lookup product coverage details by serial number with "Check Device Coverage"
• Ability to validate and update the current installation using your current location
• Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"
• Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices.

Bug Search Tool:
• Research Cisco software bugs by product, iOS version, or keywords
• Bookmark software bugs for easy access from "My Shortcuts"

Tools:
• SSH / Telnet Client
• IPSec Overhead Calculator
• VCS Service Checker


Have questions or want to provide feedback? Send us an email at: [email protected]

Version 5.1

Recent changes
• Bug fixes and minor improvements

Version 5.0.1

What’s New in 5.0.1
• Bug fixes

Version 5.0

• New and improved authentication process based on Cisco security policies
• Enhancements & Bug fixes

Version 4.2.4

Bug fixes

Version 4.2.3

• Maintenance Updates

Version 4.2.2

iOS13 OS support changes

Version 4.2.1

Pagination for Contracts
SSH/Telnet Client tool deprecated
Bug fixes and minor improvements

Version 4.2

• Feature to allow guest users access to view, search and update their WebEx related cases
• Miscellaneous UI/UX enhancements and bug fixes

Version 4.1.8

Minor maintenance fixes
Warning

All prices are displayed in dollars (USD $). This price was last checked on the United States of America App Store 2 days ago and may have changed.

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